Frequently Asked Questions
Everything you need to know about your NAMED COLLECTIVE order.
How long does shipping take?
Standard domestic orders typically arrive within 3-5 business days. International shipping varies by location but generally takes 7-14 business days. You will receive a tracking number via email as soon as your order departs our warehouse.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that certain limited-edition drops may be eligible for exchange or store credit only.
How do I care for my NAMED COLLECTIVE garments?
To preserve the quality of our premium fabrics and prints, we recommend washing inside out on a cold, gentle cycle and hanging to dry. Avoid tumble drying and direct ironing on graphic elements.
Do you restock sold-out items?
We prioritize exclusivity, so many of our collections are limited runs. However, we occasionally restock core essentials. We recommend signing up for SMS alerts or following us on social media for restock announcements.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay for eligible regions.
How can I find the right size?
Most of our pieces are designed with a signature oversized fit. You can find a detailed size guide on each product page to help you choose between your true size or a more tailored look.